- Returns & Refunds
- Payments & Promotions
- Tracking Orders
- Contact Us
Do you deliver on weekends?
Some of our couriers may deliver at the weekend but unfortunately it's not currently something we are able to guarantee.
How long does shipping take?
Standard UK shipping usually takes 2-3 working days.
I haven’t received my order yet, what should I do?
Our standard UK shipping takes 2-3 working days. The cut off time is 2pm so if you ordered after this time please allow an extra day. If your order still has not arrived please get in touch with us at [email protected] For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
What are your delivery costs?
Delivery is £4.95 for standard delivery and £7.95 for express delivery.
When will my order be dispatched?
Orders are usually dispatched within 24 hours of cleared payment.
Can I have the full detail regarding returns terms & conditions?
The link to our T&Cs is at the bottom of this screen
Do you offer a money back guarantee?
Yes we do! We offer an industry-leading 30-day money back guarantee on all products purchased via this website.
How does the money back guarantee work?
If within 30 days of purchase you are not completely happy with your product and it is in new condition, simply email us and we will issue a returns number, so that you can return the item for a full refund of the original amount paid. Customers are responsible for return postage and all packaging must be returned. We ask that you always get in touch with us at [email protected] before returning any items, as we may have special instructions. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
How long do I have to make up my mind?
We give all customers 30 days to ensure they are fully happy with any item.
I have gone over the 30 days returns period. Can I still return my unwanted item?
Provided the item is in resalable condition (which we will determine upon receipt of the item) then we may accept the return but this would depend on the circumstances. Please contact us before returning any item.
If my item is damaged, do I have to pay to send it back to you?
No. If your order arrives damaged please contact us and we will get it resolved. Depending in the size & weight of the item we will either offer you a pre-paid return label or we will organize a collection/swap out. Please do not send any item back until you have contacted us and received our instructions. We cannot repay return postage for items returned without our approval.
What should I do if an item arrives damaged?
We make a lot of effort to try and ensure our products are packaged well so only a very small proportion arrive damaged. However, we understand that it is still a massive frustration when it does happen! If an item arrives damaged or faulty please send images showing the problem to [email protected] and our team will get this resolved quickly for you. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Can I get a discount code?
Discount codes are produced as part of special promotions, but we don’t have any that we can offer customers outside of promotional periods.
How many promotions can I use at the checkout?
Only one promotion may be used per transaction
I think I have been charged incorrectly, what do I do?
In the event that we discover an error with pricing after your order has been placed, we will contact you to offer the choice of either a full refund OR continuing with the order at the correct price. If you discover a discrepancy with your billing then please get in touch with us as soon as possible.
What payment methods do you accept?
Currently we accept all major credit and debit cards as well as PayPal.
Can I add my order to an existing account?
We are unable to assign orders to an account after the order has been placed so please ensure you are logged-in when placing your order.
Can I create an account with you?
Yes – and it’s a great way to save your information for future orders and to check the status of your orders. You can create an account during checkout or by clicking the Sign Up button at the top of the screen.
I haven’t received an email confirming my order, what should I do?
Check your junk/spam email folder in case the confirmation email we sent is in there. If it's not then please email [email protected] and our customer support team will check your order has been successfully received. For data protection, please also include the name, delivery address and email address of the person who made the order. Please also include the order number if possible.
Where can I track my order?
We will email you to update you with the status of your order. If you create an account during checkout then you will also be able to view the status of any of your orders by logging into your account.
Can I visit your premises?
As much as we’d love to meet all our customers, unfortunately we’re not set up to accommodate members of the public.
Do you have any stores?
All our business is conducted online.
What is the best way to discuss my query?
The best way to get in touch with us is via [email protected] You can also get in touch via LiveChat or Facebook messenger. We aim to respond to all queries within 24 hours. If you have already placed an order, for data protection we will require your name, address and the email address of the person who placed an order.
What is your address?
Our address is Hartleys Homeware & Furniture, Boundary Road, Harfreys Industrial Estate, Norfolk, NR31 0LY Please feel free to contact us using the on site contact form accessed via the link in the footer below. Our dedicated customer support team will be happy to help We aim to respond to all emails within 24 hours
Where are you based?
We are based in Norfolk, UK. All products are shipped from our Norfolk warehouses.