Hartleys Privacy Policy

This privacy policy sets out how Hartleys uses and protects any information that you give Hartleys when you use this website. Hartleys is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy policy. Hartleys may change this policy from time to time by updating this page. You should check this page from time to time to ensure that you are happy with any changes.

Who we are

As set out in our Terms & Conditions, we are SDEG LIMITED a company registered in England and Wales. Our company registration number is 05934405 and our registered office is at Harfreys Road, Great Yarmouth, Norfolk NR31 0LS.

SDEG LIMITED is the data controller in respect of information collected when you visit this website and purchase our products. If you have any questions regarding use of personal information or this privacy policy, please write to us at SDEG Data Protection, Harfreys Road, Great Yarmouth, Norfolk, NR31 0LS.

What we collect

We collect information from you when you provide it to us directly and through your use of this website. This information may include:

  • name and contact information including email address
  • demographic information such as postcode, preferences and interests
  • records of any communications you have with us
  • information collected automatically, using cookies and other tracking technologies
  • information you enter relevant to competitions, customer surveys, product reviews and/or offers

For the exhaustive list of cookies we collect see the ‘list of cookies we collect’ section.

What we do with the information we gather

We require this information to understand your needs and provide you with a better service. It also helps us with our internal record keeping and in fulfilling any orders you place.

Provided you give us your consent, we may also use this information for the following reasons:

  • To improve our products and services.
  • To send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
  • For market research purposes.
  • To contact you by email, phone, fax or mail.
  • To customise the website so it's more in line with your interests.

We may also share the information with carefully selected third parties who assist us in providing you with products, advertisements and services. This may include:

  • Couriers and delivery partners
  • Suppliers (for example, so a product or part can be shipped)
  • Search engine and web analytics providers (for example, Google)
  • Our professional advisors

We will only share the information with third parties where it is necessary for them to provide us with the services we need.

Please also be aware that we may share the information with the police or authorities if we are contacted in relation to suspected illegal activity.

Security

We are committed to ensuring that your information is secure. In order to prevent unauthorised access or disclosure, we have put in place suitable physical, electronic and managerial procedures to safeguard and secure the information we collect online.

We take appropriate technical and organisational measures to protect against unauthorised or unlawful processing of your personal data, including encrypting your information to applicable industry standards.

Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

We will not keep your personal information for any purpose(s) for longer than is necessary.

If you open an account then we will retain your account information for as long as the account remains open. You can request your account is deleted or anonymized at any time by logging into your account and selecting the relevant option.

Links to other websites

Our website may contain links to other websites of interest. However, once you have used these links to leave our site, you should note that we do not have any control over that other website. Therefore, we cannot be responsible for the protection and privacy of any information which you provide whilst visiting such sites and such sites are not governed by this privacy policy. You should exercise caution and look at the privacy policy applicable to the website in question.

Controlling your personal information

If you believe that any information we are holding on you is incorrect or incomplete, please contact us soon as possible. We will promptly correct any information found to be incorrect.

If you created an account then you can request your account is annonymized or deleted entirely by logging into your account and choosing the relevant option.

If you have previously agreed to us using your personal information for direct marketing purposes, you may change your mind at any time by contacting us or unsubscribing.

Under the EU's General Data Protection Regulation (GDPR) you can request to see a copy of the information we hold on you. To request this please write to us at SDEG Data Protection, Harfreys Road, Great Yarmouth, Norfolk, NR31 0LS

How we use cookies

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs.

Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Third parties, including Facebook, may use cookies, web beacons and other storage technologies to collect or receive information from our websites and elsewhere on the Internet and use that information to provide measurement services and target ads, you can opt out of the collection of this data by using a service such as www.aboutads.info/choices or www.youronlinechoices.eu

 

Types of cookies we use

Strictly necessary

These cookies are necessary for allowing you to use our website. They are not there to collect personal information on you. Turning these cookies off would prevent you from browsing our website. They are purely functional.

Marketing

Marketing cookies help us to learn more about our visitors, including how they discover and use our website.

 

List of cookies we collect

The table below lists the cookies we collect and what information they store.

Strictly Necessary

COOKIE name  Cookie Description 
CART  The association with your shopping cart.
CATEGORY_INFO  Stores the category info on the page, that allows to display pages more quickly.
CURRENCY  Your preferred currency
CUSTOMER  An encrypted version of your customer id with the store.
CUSTOMER_AUTH  An indicator if you are currently logged into the store.
CUSTOMER_INFO  An encrypted version of the customer group you belong to.
CUSTOMER_SEGMENT_IDS  Stores the Customer Segment ID
EXTERNAL_NO_CACHE  A flag, which indicates whether caching is disabled or not.
FRONTEND  Your session ID on the server.
GUEST-VIEW  Allows guests to edit their orders.
LAST_CATEGORY  The last category you visited.
LAST_PRODUCT  The most recent product you have viewed.
NEWMESSAGE  Indicates whether a new message has been received.
NO_CACHE  Indicates whether it is allowed to use cache.
PERSISTENT_SHOPPING_CART  A link to information about your cart and viewing history if you have asked the site.
STORE  The store view or language you have selected.
USER_ALLOWED_SAVE_COOKIE  Indicates whether a customer allowed to use cookies.
VIEWED_PRODUCT_IDS  The products that you have recently viewed.

 

Marketing

Marketing Source  Cookie Description 
Awin These cookies are used by our partners to track the sources of traffic. If you have arrived at our website via a link from a cashback site, turning off this cookie will prevent you from receiving your cashback payment.
Facebook Connect Facebook connect allows you to sign into our website using your Facebook login if you wish.
Facebook Custom Audience Facebook custom audience cookies allow us to gather demographic data about our users in order to learn how to reach a new audience.
Retargeting (Google) We use Google to target our advertising based on information we or they have collected. You may opt out here: Google Display Network ads preferences
Universal Analytics (Google)
These cookies are used to collect information about how our visitors use our website. They collect the information anonymously. You can read more information here: Google’s Privacy Policy.
YouTube
We may embed YouTube videos from our official YouTube channel. This mode may set cookies on your computer once you click on the YouTube video player embedded videos.
Zopim (live chat) Zopim cookies allow us to see when we are talking to someone on live chat who has previously visited our website, so that we can improve our communications with our visitors.

 
In addition to our marketing cookies, we also use Trustpilot as a data processor. Trustpilot works with the company to collect feedback from our customers on our behalf, so that we can improve our products and services. If you do not wish to take part then please contact us so that we can remove you from this service.